Healthcare at Home
Everyone has likely heard about someone’s struggle to receive medical care. They drove hours for a quick appointment, experienced long wait times and endured cancellations. Or maybe they suffered a medical crisis in a community without emergency care.
“As telemedicine becomes more mainstream, people recognize this and want to receive care where they are most comfortable – that’s in their community, in their home.”
Jessica Gaikowski, Communications Specialist Avera eCare
Hospitals & Telemedicine
Avera eCARE is the world’s leading telehealth provider. Telemedicine professionals provide 24/7/365 care to patients across the country from a virtual hospital hub located on the northeast edge of Sioux Falls.“The comprehensive telemedicine services offered by eCARE in South Dakota include emergency, pharmacy, intensive care unit, senior care, correctional health, school health, behavioral health, hospitalists and specialty clinics,” says Gaikowski.Avera eCARE started providing remote care to rural hospitals within the Avera Health system about 25 years ago. Today eCARE provides innovative telemedicine services to more than 300 Avera locations across South Dakota, North Dakota, Minnesota, Iowa and Nebraska. They also provide telemedicine services to partners outside the Avera Health system, including other health systems, hospitals, long-term care facilities, schools, correctional health facilities and more.
“Telemedicine is the greatest advancement to saving lives and improving outcomes that I’ve seen in my career.”Katie Jane Biggins, Director of Patient Care Services Avera Gregory Hospital
Avera Gregory Hospital
“Because telemedicine supplements the care we provide, we can respond quickly to our patients and reduce costs.”– Karla Carstensen, Director of Patient Care Services Avera Dells Area Hospital
Avera Dells Area Hospital
Avera eCARE has been providing services in Dell Rapids since 2008.“We were the pilot site for their emergency service,” recalls Karla Carstensen, director of patient care services at Avera Dells Area Hospital. “Now, there isn’t a day that goes by where we don’t use telemedicine. These services have become integrated into our workflow.”Telemedicine has improved the quality of care in Dell Rapids, but not by replacing the interactions between providers and patients. Telemedicine supports the face-to-face practice at Avera Dells Area Hospital.“eCARE assists us with documentation, security, emergency response, drug calculations, intubations, traumas and orders,” says Carstensen. “Because telemedicine supplements the care we provide, we can respond quickly to our patients and reduce costs.”