Mobile eBill app puts you in charge of your account

Mobile eBill app puts you
in charge of your account

As a member-owned cooperative, Golden West prioritizes customer service. Call anytime and you will reach a real person. Outside of regular business hours, we will offer technical support to keep you connected.

Extra account access options 

For your customer service needs after hours – or when a phone call just isn’t convenient – Golden West continually adds alternate, convenient options that give you control over your account. Previous examples include the chat feature available on the Golden West website and our automated pay-by-phone option.

The cooperative has long offered an online account with AutoPay and electronic statement options. Customers log in using the My Account link at the top of the goldenwest.com website. Access just got even easier with the launch of the NEW My Golden West eBill mobile app.

eBill app adds convenience 

Visit the Apple or Google Play stores to download the free My Golden West eBill mobile app to your smartphone or tablet. Tip: search for “Golden West eBill.” Log in or create an account if needed and use it to manage your payments, review your eStatements, and more.

The convenience and portability of a mobile app is hard to beat, but if it’s not your style, you can keep using the link on our website. Or keep calling Golden West. When you do, know that the person on the other end will also be from South Dakota!

6 things you can do with your eBill account

The My Golden West eBill mobile app offers an easy and convenient way to manage your account online. Besides saving you the cost of a postage stamp – every penny counts these days! – the app gives you control over your Golden West services.

While it won’t make you coffee, walk the dog, or give you a foot rub, the My Golden West eBill app – or the eBill account feature in general – is designed to make your life easier. In addition to the mobile app, eBill can also be accessed through the My Account link at the top of the goldenwest.com website. Here are some of the things you can do with it:

  • Review bills and service details. Access your current bill, view statements from the past three years, and review current service details, such as internet speed, cable TV package, etc.
  • Make a one-time payment. Make a secure payment anytime you’d like. In the middle of the night? Halfway through “The Masked Singer”? Standing in line at the grocery store? It’s entirely up to you.
  • Sign up for AutoPay. Never miss a payment by scheduling automatic payments from your bank account. Like the infomercial goes, set it and forget it! And in the process, banish “The check’s in the mail!” from your vocabulary forever. If your current payment date isn’t ideal, you can change that as well, provided the payment is received before it’s due.
  • Enroll in paperless billing. Reduce clutter by signing up for web-only eStatements. You’ll receive a notification when your new bill is available, and you can access it securely through your online account.
  • Track call history. Monitor your calling patterns to optimize your plan. You can track long distance minutes during your current billing cycle to ensure you stay under the 300 minutes included with all bundled packages.
  • Minimal Wi-Fi control. Reboot your router or reset your Wi-Fi password directly through the app. This feature is for customers who lease the Zyxel router model from Golden West. Those who have a Gigaspire router will instead use the My Golden West Wi-Fi mobile app to manage their Wi-Fi.

Signing up is easy. Simply download the My Golden West eBill mobile app through the Apple or Google Play stores and you’ll be one step closer to effortless account management. For additional help with getting started, visit goldenwest.com/estatement.

 

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